CLIENT INTERVIEWS:
CULTIVATE LOYALTY
+ REVENUE
MASTER A KEY RELATIONSHIP BUILDER
Goodman Business Development counsels law firms on all stages of the client service interview life cycle - from requesting the meeting through the all-important follow-up.
Pre-interview prep includes:
- Assessing the best clients to target
- How to approach clients about the interviews
- Asking the right questions
- Addressing diversity questions
Post-interview framework includes:
- Sharing feedback within the team and the firm
- Creating actionable plans for addressing feedback
- Systematically incorporating feedback into new processes
- Reporting back to the client
Feedback interviews are key to deepening relationships, but few firms execute them well.
IMPROVE CLIENT SERVICE THROUGH FEEDBACK
Firms that develop a framework for client service interviews are best positioned to keep - and grow - their business.
Learn and incorporate your clients’ feedback to:
- Strengthen relationships
- Uncover new business opportunities
- Create best practices for other firm client teams
- Deliver client service excellence
Let Goodman Business Development help you make the most of your client feedback.